Helmets involved in an accident may be replaced for a fee within two years from the helmet date of purchase. The online "Product Registration Form" must have been completed and/or the original or a copy of the purchase receipt must be retained in order to show proof of purchase date is within two years. Damage to the helmet due to misuse or dropping the helmet is not covered by the Accident Replacement Program.
The following information pertains to helmets purchased in North America only. For replacement information internationally please contact the authorized Troxel dealer or distributor in your local market.
Replacing damaged helmets is easy. Simply call (800) 288-4280. Be prepared to supply the following:
We cannot ship to a PO Box. You must supply a physical address.
Troxel Accident Replacement
7540 CR 201
PO Box 68
Mount Hope, OH 44660