FAQ's

Troxel helmets are designed to fit different head shapes. Troxel’s removable and washable interior headliner changes shape and can alternate between a more oval or more round shape. This is accomplished by the ‘flipfold’ pad located inside the front and sides of the headliner.

When engaged, the flipfold adds padding thereby reducing the size of the helmet in the area in which the flipfold is engaged. For example, for oval or long oval, the side flipfold panels should be engaged. A round shape may be accomplished by engaging the front and / or back of the helmet while keeping the side panels unengaged. The ability to adjust the width and thickness in our helmets via the headliner provides for a tremendous amount of flexibility as it relates to head shape and fine tune fit.

This is largely based on use, exposure to the elements and treatment of the helmet. However, due to evolving helmet standards, technologies and the potential for unseen material deterioration, it is recommended that you replace your helmet at least every five years from the date of purchase. Any Troxel helmets involved in an accident needs to be replaced immediately. Your helmet is only designed for one impact.

Troxel helmets involved in an accident may be replaced for a fee within two years from the helmet date of purchase. The online Product Registration Form must have been completed and/or the original or a copy of the purchase receipt must be retained in order to show proof of purchase date is within two years. Damage to the helmet due to misuse or dropping the helmet is not covered by the Accident Replacement Program.

Avoid loaning your helmet to others. As a savvy rider, you want to know exactly what kind of treatment your helmet has experienced during its entire lifespan so you can knowledgeably assess its integrity over time.

Concussions can be difficult to diagnose. Though you may have a visible cut or bruise on your head, you can’t actually see a concussion. Signs may not appear for days or weeks after the injury. Some symptoms last for just seconds; others may linger.

Concussions are fairly common. Some estimates say a mild brain trauma is sustained every 21 seconds in the U.S. But it’s important to recognize the signs of a concussion so you can take the proper steps to treat the injury.

There are some common physical, mental, and emotional symptoms a person may display following a concussion. Any of these could be a sign of traumatic brain injury:

  • confusion or feeling dazed
  • clumsiness
  • slurred speech
  • nausea or vomiting
  • headache
  • balance problems or dizziness
  • blurred vision
  • sensitivity to light
  • sensitivity to noise
  • sluggishness
  • ringing in ears
  • behavior or personality changes
  • concentration difficulties
  • memory loss

If you think you or someone you know may have a concussion it is important that you seek medical attention. A health care professional can decide how serious the concussion is and whether you require treatment.

We are frequently asked if putting your up under your helmets compromises the fit of the helmet or its ability to protect the rider’s head. It is important to wear a snug but comfortably fitting helmet that won’t move excessively while riding.

A helmet that fits well with the hair put up under the helmet might not fit when worn with the hair down. The other scenario is a helmet that fits well with the hair down but could fit too tight when worn with the hair up. That is why we suggest to riders that alternate the way they wear their hair to have an easily adjustable helmet or two helmets, one to fit each hair style.

Visit www.troxelhelmets.com/helmet-care for a complete list of helmet care and cleaning tips.

 

You should replace your helmet anytime you’re in an accident, whether the impact is severe or minor. Even if you don’t see any damage, the inside material of the helmet where impact occurred could have been compromised.

In addition, experts recommend replacing your helmet every five years or sooner. Time takes its toll on the material properties of a helmet mainly because of small dings and bumps as well as the effects of temperature variations that occur over time, expanding and compressing the materials over and over again. Another reason to regularly exchange your helmet is the ongoing improvement in helmet technology, which sometimes is not obvious to the public. So although there is a range of issues that might make an earlier replacement necessary, 5 years is the maximum time we recommend waiting before replacing a helmet.

Troxel is currently working on an effort to recycle helmets. For more information please visit the following: Recycling Horseback Riding Helmets

Also, check out these great tips on reusing and recycling your helmet.

If you are aware of other recycling ideas please contact us with your ideas.

Whether you own a barn or board your horse, here are 39 green horse-keeping tips you can do to help leave the world a better place.

Cycling and Equestrian standards are very different. Bicycle helmets are similar to Horseback Riding safety helmets in appearance, but are not subject to the design specifications and standards that a riding helmet must pass in order to provide adequate protection. Bicycle helmets are designed to sustain impact from the height of a fall from a bike (5 feet), not from the height of a fall from a horse (9-10 feet).

An equestrian helmet offers additional protection to the back of the head and also provides protection to specific areas of the head. Bike helmets are designed to protect the top of the head since most falls from bicycles are forward. Equestrian helmets are tested by the Safety Equipment Institute (SEI) for Chinstrap retention, penetration by a sharp object, and for impact absorption. These tests are specifically for horseback riding related accidents.

Studies show a great reduction in both the number and the severity of injuries in those who use helmets every time they do ride. Sports-related head injuries can be serious, even fatal. Always wear a helmet when biking or horseback riding.

For more information on the SEI standards visit www.seinet.org. All helmets must meet the American Society of Testing Materials (ASTM) standard F-1163.95a.

                       

Most Troxel helmets have both a retention system and GPS (Gripper-Positioning System). The retention system consists of the woven straps and the buckle. Its purpose is to keep the helmet in place during falls. The GPS holds the helmet comfortably in place during riding, eliminating “helmet bob”, which is why it is also often referred to as fit system. The GPS however is not part of the protective mechanisms of the helmet and depending on the forces involved may disintegrate upon impact. The retention system works independent of the GPS system.

SEI is the Safety Equipment Institute, an organization that certifies protective equipment for a variety of industries. ASTM is one of the world’s most respected standards organizations, developing standards for everything from curing of concrete to hotness of red peppers to protective headgear.

For equestrian helmets, SEI has selected the ASTM standard F1163 to evaluate helmet performance. All Troxel helmets are SEI / ASTM certified. See our educational resources page for more information. SEI requires testing at an independent lab to the F1163 ASTM standard.

As long as your helmet is SEI /ASTM certified, you’re buying a certified protective helmet. Spending more might get you different padding, fancier styling or materials, but it doesn’t translate into advanced protection.
 


Troxel appreciates the many requests for a top hat and other hat helmets given the acceptance of such hats in riding disciplines.  Troxel has developed a Western Hat Helmet and a Derby Hat Helmet product, using the most advanced and innovative materials in the market.  Through this development work, Troxel has learned with the materials available today that the helmet portion of this system cannot be made substantially thinner or smaller and at the same time pass ASTM/SEI certification.   In summary, the hat helmets look far too large and have not been accepted in the market due to the resulting large profile.  In addition, these hat helmets only fit the smallest head sizes.

Western Hat Helmet

When attempting to make a helmet look like a hat, the human eye has a keen ability to detect even the smallest differences and registers as 'goofy' or 'terribly large' when comparing a hat helmet to the traditional hat.  As materials advance, it may be possible to produce a hat helmet that is more akin to a typical hat.  In the meantime, in the equestrian market we are pleased to see many different brands, styles, and fit of very good looking helmets and encourage riders who are used to wearing hats to consider helmets.

Derby Hat Helmet

Dropping your helmet may crack the shell or damage the protective foam. The damage may not be visible. Your helmet is only designed for ONE impact. Regardless of the material, shell failure is not always bad. It is a form of energy dissipation, and energy used to damage the shell is no longer available to damage the rider's head. Even if your helmet has not been damaged, it needs to be replaced every 5 years or sooner, depending on how much it is worn.

One of the most frequent questions we receive are inquiries from customers wondering the appropriate age for children to start riding.

This question does not come with a precise answer, but instead, a series of guidelines for parents to consider. Physical and emotional development coupled with the ability to follow directions are key attributes to examine when considering riding lessons for your child. Parents, knowing their children best, should proceed with guidance from skilled instructors. A helmet is not for use by anyone who cannot comfortably support the helmet's weight. Children under the age of 5 should be evaluated by a pediatrician to verify adequate neck musculature before using a helmet.

Horses and even ponies are very large, and potentially dangerous animals. Before purchasing one for a child, or initiating riding lessons, it’s important that parents are prepared, and more importantly that the child is prepared.

There is no particular age at which a child should switch to an adult helmet. The size helmet you purchase will depend on how well the helmet fits. Remember you always want to achieve a snug fit as noted in the fitting instructions.

“As in all sports, children should be able to gain confidence and some independence from being involved with horses,” says EMSA President, Deborah F. Stanitski, M.D. “Since safety is such a big issue I feel that the instructor should stress this aspect in terms of horse handling, stall safety, leading, cross-tying & finally riding.”

Read more on our blog>

 

 

Helmets must fit properly for optimum performance. To find the most comfortable fit for your helmet, follow Troxel's fitting guide. Fitting your helmet correctly is as important as wearing one.  Fortunately, fitting your helmet can be done in three easy steps.

Smallest Troxel Helmet
Troxel’s Legacy helmets are perfect for smaller head sizes. This stylish, narrow-profile helmet can be adjusted to fit head circumferences as small as 20” using the soft-touch dial on the GPS II™ fit system.  If the helmet needs to be sized smaller, the FlipFold™ headliner inside the Legacy can be adjusted to create a more snug fit.  

Largest Troxel Helmet
Troxel’s Cheyenne Rowdy is the latest helmet to join the Western lineup. The Cheyenne Rowdy is the first Western helmet to integrate a full range of custom hat sizing to achieve a truly personal fit (6 5/8 to 7 ¾). This new style fits the widest range of head sizes to accommodate the sizing needs of male and female riders. The Cheyenne Rowdy’s hat sizing also eliminates fit system pressure points and ponytail interferences. 
 

Watch the helmet fit video for more information >

The force required to crack a helmet must be understood in several dimensions.

First, there is the focus of the force. Is it very focused such as would occur when landed against a pointed rock, or flat surface such as against an arena dirt floor.

Second is the duration of the force. Is it very fast and brief (a fall from a great height) or slower (in milliseconds) such as when a horse kicks the helmet.

The third variable is the actual energy involved… we estimate force to be above 200Gs to crack a shell.

Fourth is the temperature of the shell.... very cold or very warm temperatures affect plastics.

Lastly, analyzing the degree of damage to the EPS that lies under the broken shell also gives us an estimate of the energies involved.
Your helmet is designed to give up its structure in order to absorb very high energies. Whenever a shell cracks during a fall, the energies are typically high enough that they would have caused a brain injury without a helmet to absorb these energies.  

It is a common misconception that the CinchFit / GPS II Dial / GPS III and other rear stabilizers serve the purpose of securing the helmet. Many riders incorrectly assume that the elastic and CinchFit in total serves the purpose of securing the helmet.

The only purpose for rear stabilizers is to further stabilize the helmet, reducing helmet 'bob'. It also may provide a nicer feel to the back of the head. Some rear stabilizers will break under extreme forces, but this is not a quality defect. T

he retention system (nylon straps and buckle) is the only part of the helmet which serves the purpose of securing the helmet. In fact, ASTM testing is done without rear stabilizers engaged and helmets must not roll off with just the retention secured.

We are working to educate our dealers and consumers on this issue. In order to secure the helmet on the head, the helmet must be fitted with the retention fully tightened and buckled. If the helmet feels too big with the retention properly adjusted, then the person does not fit the helmet and should go down a size or choose a different model.

Here at Troxel, we are continuously developing new helmet models, colors and features in order to serve you, our valued customer, in the best way possible! Troxel takes customer feedback very seriously, which is why we continually evaluate all of our helmets. Based on this deliberation, we sometimes must discontinue certain helmet models.

We understand that this may mean discontinuing a helmet you like and we apologize for any inconvenience this may cause. However, as the largest manufacturer of western helmets in the equestrian market today, we’re constantly working to develop new models using the most advanced materials and technologies available. This means that we likely already have another helmet that you’ll love or will soon enough!

If you need help selecting a new or replacement helmet, please contact our Customer Service team.