Helmets involved in an accident may be replaced for a fee within two years from the helmet date of purchase. The online "Product Registration Form" must have been completed and/or the original or a copy of the purchase receipt must be retained in order to show proof of purchase date is within two years. Damage to the helmet due to misuse or dropping the helmet is not covered by the Accident Replacement Program.
The following information pertains to helmets purchased in North America only. For replacement information internationally please contact the authorized Troxel dealer or distributor in your local market.
Replacing damaged helmets is easy. Simply call (800) 288-4280. Be prepared to supply the following:
- Damaged helmet
- Original or copy of receipt (okay to omit if having previously registered online)
- Signed and dated letter describing the accident
- Check or Money Order if Credit Card information is not supplied
We cannot ship to a PO Box. You must supply a physical address.
If you are in Canada please contact Cavalier directly. E-mail firstname.lastname@example.org or call (519) 273-3122.
Troxel Accident Replacement
1366 30th Street
San Diego, CA 92154