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  • Do you make helmets for different head shapes: round vs long oval?

    Troxel helmets are designed to fit different head shapes. Troxel’s removable and washable interior headliner changes shape and can alternate between a more oval or more round shape. This is accomplished by the ‘flipfold’ pad located inside the front and sides of the headliner.

  • How often should I replace my helmet?

    All active gear will suffer from differing degrees of normal wear-and-tear, depending upon the user. Equestrian helmets used by a rider 150 days a year will by comparison, wear faster than gear used by a weekend rider. By taking care of your Troxel helmet you will ensure a longer lifespan for your product. However, due to evolving helmet standards, technologies and the potential for unseen material deterioration, it is recommended that you replace your helmet at least every five years from the date of purchase. Those who ride often should replace their helmet more often. Any Troxel helmets involved in an accident should be replaced immediately. Your helmet is only designed for one impact event.

  • Is it safe to use a borrowed helmet?

    Avoid loaning your helmet to others. As a savvy rider, you want to know exactly what kind of treatment your helmet has experienced during its entire lifespan so you can knowledgeably assess its integrity over time.

  • What are the signs of a concussion?

    Concussions can be difficult to diagnose. Though you may have a visible cut or bruise on your head, you can’t actually see a concussion. Signs may not appear for days or weeks after the injury. Some symptoms last for just seconds; others may linger.

    Concussions are fairly common. Some estimates say a mild brain trauma is sustained every 21 seconds in the U.S. But it’s important to recognize the signs of a concussion so you can take the proper steps to treat the injury.

    There are some common physical, mental, and emotional symptoms a person may display following a concussion. Any of these could be a sign of traumatic brain injury:

    • confusion or feeling dazed
    • clumsiness
    • slurred speech
    • nausea or vomiting
    • headache
    • balance problems or dizziness
    • blurred vision
    • sensitivity to light
    • sensitivity to noise
    • sluggishness
    • ringing in ears
    • behavior or personality changes
    • concentration difficulties
    • memory loss

    If you think you or someone you know may have a concussion it is important that you seek medical attention. A health care professional can decide how serious the concussion is and whether you require treatment.

  • Many riders wear their hair put up under their helmets. Does this compromise the fit or safety?

    We are frequently asked if putting your up under your helmets compromises the fit of the helmet or its ability to protect the rider’s head. It is important to wear a snug but comfortably fitting helmet that won’t move excessively while riding.

  • What is the best way to clean my helmet?

    Visit our Care & Cleaning Page for helmet cleaning tips.

  • Is there a correlation between the price of a helmet and the protection offered?

    As long as your helmet is SEI /ASTM certified, you’re buying a certified protective helmet. Spending more might get you different padding, fancier styling or materials, but it doesn’t translate into advanced protection.

  • What is SEI / ASTM certification?

    SEI is the Safety Equipment Institute, an organization that certifies protective equipment for a variety of industries. ASTM is one of the world’s most respected standards organizations, developing standards for everything from curing of concrete to hotness of red peppers to protective headgear. 

    For equestrian helmets, SEI has selected the ASTM standard F1163 to evaluate helmet performance. This current ASTM equestrian standard is being changed to ASTM F1163-15 in 2016. This technical change of ASTM test methodology does not mean that past Troxel helmets tested to the evolving ASTM standards will be less protective than Troxel F1163-15 helmets purchased after this change takes effect. Rest assured that Troxel helmets sold with ASTM F1163-04a/SEI stickers will be as field protective as helmets sold under the new ASTM F1163-15/SEI standard. All models produced by Troxel will continue to be made significantly better than the test limits.

    SEI will start certifying equestrian helmets to the new standard sometime on or after January 4th, 2016. If you own a Troxel helmet tested to the ASTM F1163-04a standard, you do not need to replace or modify your helmet. Troxel helmets sold with ASTM F1163-04a /SEI stickers are not defective nor under protective. None will require modifications or replacement. All of Troxel’s F1163-04a helmets remain certified for the lifetime of the product. Additionally, equestrian judges and organizations should approve all Troxel helmets certified to the F1163-04 OR F1163-15 ASTM/SEI standards.

    All Troxel helmets are SEI / ASTM certified. 

  • If I drop my equestrian helmet, do I need to buy a new one?

    Dropping your helmet may crack the shell or damage the protective foam. The damage may not be visible. Your helmet is only designed for ONE impact. Regardless of the material, shell failure is not always bad. It is a form of energy dissipation, and energy used to damage the shell is no longer available to damage the rider's head. Even if your helmet has not been damaged, it needs to be replaced every 5 years or sooner, depending on how much it is worn.

  • I already have a bicycle helmet, can I wear it for equestrian riding?

    Most Troxel helmets have both a retention system and GPS (Gripper-Positioning System). The retention system consists of the woven straps and the buckle. Its purpose is to keep the helmet in place during falls. The GPS holds the helmet comfortably in place during riding, eliminating “helmet bob”, which is why it is also often referred to as fit system. The GPS however is not part of the protective mechanisms of the helmet and depending on the forces involved may disintegrate upon impact. The retention system works independent of the GPS system.

  • When Can My Child Ride A Horse?

    One of the most frequent questions we receive are inquiries from customers wondering the appropriate age for children to start riding.

    This question does not come with a precise answer, but instead, a series of guidelines for parents to consider. Physical and emotional development coupled with the ability to follow directions are key attributes to examine when considering riding lessons for your child. Parents, knowing their children best, should proceed with guidance from skilled instructors. A helmet is not for use by anyone who cannot comfortably support the helmet's weight. Children under the age of 5 should be evaluated by a pediatrician to verify adequate neck musculature before using a helmet.

    Horses and even ponies are very large, and potentially dangerous animals. Before purchasing one for a child, or initiating riding lessons, it’s important that parents are prepared, and more importantly that the child is prepared.

    There is no particular age at which a child should switch to an adult helmet. The size helmet you purchase will depend on how well the helmet fits. Remember you always want to achieve a snug fit as noted in the fitting instructions.

    “As in all sports, children should be able to gain confidence and some independence from being involved with horses,” says EMSA President, Deborah F. Stanitski, M.D. “Since safety is such a big issue I feel that the instructor should stress this aspect in terms of horse handling, stall safety, leading, cross-tying & finally riding.”.

  • Do you make helmets for extra small or extra large heads?

    Helmets must fit properly for optimum performance. To find the most comfortable fit for your helmet, follow Troxel's Helmet Fit guide. Please Contact Us, if you have any questions or would like specific model recommendations

  • How much force does it take for the exterior of one of your helmets to dent or crack?

    The force required to crack a helmet must be understood in several dimensions.

    First, there is the focus of the force. Is it very focused such as would occur when landed against a pointed rock, or flat surface such as against an arena dirt floor.

    Second is the duration of the force. Is it very fast and brief (a fall from a great height) or slower (in milliseconds) such as when a horse kicks the helmet.

    The third variable is the actual energy involved… we estimate force to be above 200Gs to crack a shell.

    Fourth is the temperature of the shell.... very cold or very warm temperatures affect plastics.

    Lastly, analyzing the degree of damage to the EPS that lies under the broken shell also gives us an estimate of the energies involved. Your helmet is designed to give up its structure in order to absorb very high energies. Whenever a shell cracks during a fall, the energies are typically high enough that they would have caused a brain injury without a helmet to absorb these energies.

  • Why Does Troxel Discontinue Helmets?

    Here at Troxel, we are continuously developing new helmet models, colors and features in order to serve you, our valued customer, in the best way possible! Troxel takes customer feedback very seriously, which is why we continually evaluate all of our helmets. Based on this deliberation, we sometimes must discontinue certain helmet models.

    We understand that this may mean discontinuing a helmet you like and we apologize for any inconvenience this may cause. However, as the largest manufacturer of western helmets in the equestrian market today, we’re constantly working to develop new models using the most advanced materials and technologies available. This means that we likely already have another helmet that you’ll love or will soon enough!