Returns and Exchanges
Troxel’s return and exchange policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange. Shipping costs are non-refundable.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. The item must also be in the original packaging with hangtags still attached.
To complete your return or exchange, please contact Troxel at firstname.lastname@example.org or 800-288-4280 and request an RMA# (Return Merchandise Authorization). Returns received without an RMA will not be processed for return or exchange.
Once your return is received and inspected, Troxel will send you an email confirmation of receipt. Once your return is approved, then your refund will be processed to the original tender. This refund, less any shipping charges, may take up to 2 weeks to be applied once your return is received.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please Troxel at email@example.com
"Specials" Closeout or Discounted items
All purchases of Special Sale items are Final Sales and cannot be exchanged or refunded.
Be sure you have a RMA and mark it clearly on the outside of the box.
Mail your product to: 1366 30th Street, San Diego, CA. 92154.Troxel does not offer a prepaid return shipping label. You will be responsible for paying for shipping costs for returning an item. It is strongly suggested to use a shipping method that is trackable and to insure items over $75 in value.